Clinical Disclaimer
Important Clinical Information
Ear Care with Katie provides a private mobile earwax assessment and removal service for adults aged 16+.
This service is designed to assess for earwax build-up and, where appropriate and safe, remove earwax using suitable techniques.
This is not an emergency service, hearing test, or full medical diagnostic service.
Some ear symptoms can be caused by earwax, but they can also be caused by infection, inflammation, eardrum problems, hearing conditions, or other medical issues.
For this reason, earwax removal is not suitable for everyone, and treatment is always subject to assessment and clinical judgement.
Earwax removal may not be appropriate if you have:
Please do not book without seeking advice first, or contact us before booking, if you currently have or have recently had:
sudden hearing loss or sudden one-sided hearing change,
significant swelling, tenderness, or trauma around the ear,
significant ear pain,
current ENT treatment for an ear condition,
a mastoid cavity or previous mastoid surgery,
bleeding from the ear,
severe dizziness or vertigo,
a perforated eardrum (past or present),
a suspected ear infection,
active ear discharge,
recent ear surgery,
grommets / ventilation tubes,
a foreign body in the ear,
difficulty remaining still during treatment,
any other ear condition you are unsure about.
If you are unsure whether treatment may be suitable, please get in touch before booking.
Important: seek urgent medical advice if you have:
Please seek urgent medical advice rather than booking routine earwax removal if you have:
sudden hearing loss,
severe or worsening ear pain,
bleeding from the ear,
significant ear discharge,
severe dizziness / vertigo,
facial weakness,
severe swelling or signs of infection,
any rapidly worsening symptoms.
Treatment may be declined, postponed, or stopped
For your safety, treatment may be declined, postponed, or stopped at any time if:
there is a contraindication,
there are signs of infection, injury, or another condition requiring medical review,
wax is too hard, deep, impacted, or painful to remove safely on the day,
further softening is needed,
the procedure becomes too uncomfortable,
onward referral is more appropriate.
No guarantee of complete wax removal
Although every effort will be made to provide a safe and effective service, complete wax removal cannot be guaranteed in every case.
In some cases, no wax may be present, only partial removal may be possible, or onward referral may be recommended.
Aftercare and onward referral
Where appropriate, you may also be given aftercare advice and/or advised to seek review by your GP, audiologist, or ENT specialist.